Frequently Asked Questions
Everything you need to know about your fitness journey with Dynamo Fitness.
How long does shipping take for heavy gym equipment?
Standard delivery for large items like treadmills and power racks typically takes 5-10 business days. Smaller accessories are usually delivered within 3-5 business days.
Do you offer professional assembly services?
Yes, we provide optional professional assembly for all major equipment. You can select this service at checkout, and a certified technician will visit your home to set up your gear.
What is your return policy on fitness gear?
We offer a 30-day money-back guarantee. Items must be in their original packaging and unused condition. Please note that return shipping fees for heavy equipment may apply.
Are your products covered by a warranty?
Absolutely. All Dynamo Fitness equipment comes with a standard manufacturer's warranty, covering frames for up to 5 years and electronic components for 1-2 years depending on the model.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking link and a unique ID to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free financing options like Afterpay and Klarna for eligible orders.